This section provides solutions to installation issues and answers to commonly asked questions
that may arise while installing your product(s). Additional troubleshooting information and
support is also available at http://autodesk.com/support.
General Installation Issues
The following outlines common issues and their solutions that may arise while
you are performing a general installation of your product(s).
How can I check my graphics card driver to see if it needs
to be updated?
It is recommended that you verify and update your graphics card driver to
optimize your program. Use the following procedure to identify your current
graphics card driver.
To identify your graphics card driver
1 Start AutoCAD.
2 At the command line, enter 3dconfig.
3 In the Adaptive Degradation and Performance Tuning dialog box, click
View Tune Log.
4 Review the 3D Device section for information about your system's graphics
card driver and driver version.
Showing posts with label Installation Troubleshooting. Show all posts
Showing posts with label Installation Troubleshooting. Show all posts
Tuesday, January 19, 2010
Auto Cad 2010 Installation Troubleshooting Part 1
TIP Many newer graphic cards offer tabbed pages where you can learn more
precise information about your specific graphic card. If specific tab pages are
present, refer to them instead of the Adapter tab.
What is a text editor used for?
The text editor you designate during installation is used for editing text files
such as PGP and CUS dictionary files while you are running your product.
When performing a Typical installation, what gets
installed?
A Typical installation includes the following features:
Contains tools for reviewing design files for compliance with
your standards.
CAD Standards
Database Contains database access tools.
Dictionaries Contains multi-language dictionaries.
Allows you to use the Security Options dialog box to protect
a drawing with a password.
Drawing Encryption
Contains AutoCAD support tools and utilities (not supported
by Autodesk).
Express Tools
Fonts Contains AutoCAD fonts and TrueType fonts.
The Impression toolbar allows you to quickly export any view
to Autodesk Impression for advanced line effects.
Autodesk Impression
Toolbar
Autodesk Seek.
NOTE Seek will only be installed in the English version of
AutoCAD.
Autodesk Seek
Contains animated demos, exercises, and sample files to help
users learn the new features.
precise information about your specific graphic card. If specific tab pages are
present, refer to them instead of the Adapter tab.
What is a text editor used for?
The text editor you designate during installation is used for editing text files
such as PGP and CUS dictionary files while you are running your product.
When performing a Typical installation, what gets
installed?
A Typical installation includes the following features:
Contains tools for reviewing design files for compliance with
your standards.
CAD Standards
Database Contains database access tools.
Dictionaries Contains multi-language dictionaries.
Allows you to use the Security Options dialog box to protect
a drawing with a password.
Drawing Encryption
Contains AutoCAD support tools and utilities (not supported
by Autodesk).
Express Tools
Fonts Contains AutoCAD fonts and TrueType fonts.
The Impression toolbar allows you to quickly export any view
to Autodesk Impression for advanced line effects.
Autodesk Impression
Toolbar
Autodesk Seek.
NOTE Seek will only be installed in the English version of
AutoCAD.
Autodesk Seek
Contains animated demos, exercises, and sample files to help
users learn the new features.
Auto Cad 2010 Installation Troubleshooting Part 2
Allows users to transfer an Autodesk product license between
computers.
NOTE The utility will not be installed on unlocked versions of
AutoCAD.
License Transfer Utility
Migrates custom settings and files from previous version of
your product to this version.
Migrate Custom Settings
Allows users to set up their initial configuration of AutoCAD
(online content, workspaces) based on their units system, industry,
and commonly used task-based tools.
Initial Setup
Allows users to view and edit the paths of externally referenced
files associated with a drawing.
Reference Manager
Samples Contains various feature sample files.
VBA Support Contains Microsoft Visual Basic for Applications support files.
Why should I install the Material Library?
The Material Library contains over 300 professionally made materials that you
can immediately apply to objects in your model. They can also act as a basis
for custom materials that you want to create.
For more information regarding materials, see Materials and Textures in the
AutoCAD User’s Guide.
Where are my product manuals?
Documentation for AutoCAD is in two formats: PDF files and CHM files.
■ PDF files are made available during installation; click the Documentation
link in the installer.
■ CHM files are available after the product is installed; they are accessed in
the Help system in the product.
The PDF files are also available from within your installed product’s Help
system.
computers.
NOTE The utility will not be installed on unlocked versions of
AutoCAD.
License Transfer Utility
Migrates custom settings and files from previous version of
your product to this version.
Migrate Custom Settings
Allows users to set up their initial configuration of AutoCAD
(online content, workspaces) based on their units system, industry,
and commonly used task-based tools.
Initial Setup
Allows users to view and edit the paths of externally referenced
files associated with a drawing.
Reference Manager
Samples Contains various feature sample files.
VBA Support Contains Microsoft Visual Basic for Applications support files.
Why should I install the Material Library?
The Material Library contains over 300 professionally made materials that you
can immediately apply to objects in your model. They can also act as a basis
for custom materials that you want to create.
For more information regarding materials, see Materials and Textures in the
AutoCAD User’s Guide.
Where are my product manuals?
Documentation for AutoCAD is in two formats: PDF files and CHM files.
■ PDF files are made available during installation; click the Documentation
link in the installer.
■ CHM files are available after the product is installed; they are accessed in
the Help system in the product.
The PDF files are also available from within your installed product’s Help
system.
Auto Cad 2010 Installation Troubleshooting Part 3
Why should I install the Material Library?
Files are also installed to the \\Help folder.
Licensing Issues
This section outlines common issues and their solutions with regards to
software licenses and licensing your product(s).
What is the difference between a stand-alone license
and a network license?
Stand-alone licensed products are registered and activated to an individual
workstation. While the software can be installed on multiple systems in your
facility, the license only allows one system to be operational. If you need to
run more systems, you need to purchase more stand-alone licensed products,
or consider converting to network licenses.
Network licensed products rely on the Network License Manager to keep track
of software licenses. The software can be installed and run on multiple systems,
up to the maximum number of licenses you’ve purchased. The Network License
Manager “checks out” licenses until they are all in use. No further systems
can run the program until a license is “checked in.” If you need to run more
systems, you can purchase additional licenses for the Network License Manager
to maintain.
Stand-alone licensed products are registered and activated to an individual
workstation. While the software can be installed on multiple systems in your
facility, the license only allows one system to be operational. If you need to
run more systems, you need to purchase more stand-alone licensed products,
or consider converting to multi-seat stand-alone licenses.
You cannot purchase a network licensed version of PRODNAME. However, a
multi-seat stand-alone licensed version is available that does not rely upon
servers to maintain licenses. Multi-seat stand-alone licensing means that each
installation of your product uses a single serial number for registration and
activation.
Files are also installed to the \
Licensing Issues
This section outlines common issues and their solutions with regards to
software licenses and licensing your product(s).
What is the difference between a stand-alone license
and a network license?
Stand-alone licensed products are registered and activated to an individual
workstation. While the software can be installed on multiple systems in your
facility, the license only allows one system to be operational. If you need to
run more systems, you need to purchase more stand-alone licensed products,
or consider converting to network licenses.
Network licensed products rely on the Network License Manager to keep track
of software licenses. The software can be installed and run on multiple systems,
up to the maximum number of licenses you’ve purchased. The Network License
Manager “checks out” licenses until they are all in use. No further systems
can run the program until a license is “checked in.” If you need to run more
systems, you can purchase additional licenses for the Network License Manager
to maintain.
Stand-alone licensed products are registered and activated to an individual
workstation. While the software can be installed on multiple systems in your
facility, the license only allows one system to be operational. If you need to
run more systems, you need to purchase more stand-alone licensed products,
or consider converting to multi-seat stand-alone licenses.
You cannot purchase a network licensed version of PRODNAME. However, a
multi-seat stand-alone licensed version is available that does not rely upon
servers to maintain licenses. Multi-seat stand-alone licensing means that each
installation of your product uses a single serial number for registration and
activation.
Auto Cad 2010 Installation Troubleshooting Part 4
What is the benefit of using a network licensed version
of the software?
Network licensed products are recommended for large drafting/design facilities,
classrooms, and lab environments. The main advantage is that you can install
products on more systems than the number of licenses you have purchased
(for example, purchasing 25 licenses but installing on 40 workstations). At
any one time, products will run on the maximum number of systems for
which you have licenses. This means you get a true floating license. If software
needs to be run on more systems, additional licenses can be purchased.
Registration and activation occurs only once and the licenses are maintained
on your Network License Server.
What is Internet Explorer used for?
After installing your product, you can operate in trial mode for a given number
of days. Whenever you launch the program, you are prompted to activate the
software. When you choose to activate the software, Internet Explorer makes
this process much faster. Once you entered your registration data and submit
it to Autodesk, an activation code is returned and you are not prompted again
during startup.
Uninstall and Maintenance Issues
This section outlines common issues and their solutions with regards to adding
and removing features, reinstalling or repairing your installation, and
uninstalling products.
When adding or removing features, how can I tell what
features get installed by default?
To quickly see what gets installed during a typical, default installation, click
the Restore Defaults button on the Add/Remove Features page.
Contains tools for reviewing design files for compliance with
your standards.
CAD Standards
Database Contains database access tools.
What
of the software?
Network licensed products are recommended for large drafting/design facilities,
classrooms, and lab environments. The main advantage is that you can install
products on more systems than the number of licenses you have purchased
(for example, purchasing 25 licenses but installing on 40 workstations). At
any one time, products will run on the maximum number of systems for
which you have licenses. This means you get a true floating license. If software
needs to be run on more systems, additional licenses can be purchased.
Registration and activation occurs only once and the licenses are maintained
on your Network License Server.
What is Internet Explorer used for?
After installing your product, you can operate in trial mode for a given number
of days. Whenever you launch the program, you are prompted to activate the
software. When you choose to activate the software, Internet Explorer makes
this process much faster. Once you entered your registration data and submit
it to Autodesk, an activation code is returned and you are not prompted again
during startup.
Uninstall and Maintenance Issues
This section outlines common issues and their solutions with regards to adding
and removing features, reinstalling or repairing your installation, and
uninstalling products.
When adding or removing features, how can I tell what
features get installed by default?
To quickly see what gets installed during a typical, default installation, click
the Restore Defaults button on the Add/Remove Features page.
Contains tools for reviewing design files for compliance with
your standards.
CAD Standards
Database Contains database access tools.
What
Auto Cad 2010 Installation Troubleshooting Part 5
What is the benefit of using a network licensed version of the software?
Dictionaries Contains multi-language dictionaries.
Allows you to use the Security Options dialog box to protect
a drawing with a password.
Drawing Encryption
Contains AutoCAD support tools and utilities (not supported
by Autodesk).
Express Tools
Fonts Contains AutoCAD fonts and TrueType fonts.
The Impression toolbar allows you to quickly export any view
to Autodesk Impression for advanced line effects.
Autodesk Impression
Toolbar
Autodesk Seek.
NOTE Seek will only be installed in the English version of
AutoCAD.
Autodesk Seek
Contains animated demos, exercises, and sample files to help
users learn the new features.
New Features Workshop
Allows users to transfer an Autodesk product license between
computers.
NOTE The utility will not be installed on unlocked versions of
AutoCAD.
License Transfer Utility
Migrates custom settings and files from previous version of
your product to this version.
Migrate Custom Settings
Allows users to set up their initial configuration of AutoCAD
(online content, workspaces) based on their units system, industry,
and commonly used task-based tools.
Initial Setup
Allows users to view and edit the paths of externally referenced
files associated with a drawing.
Reference Manager
Samples Contains various feature sample files.
VBA Support Contains Microsoft Visual Basic for Applications support files.
Allows you to use the Security Options dialog box to protect
a drawing with a password.
Drawing Encryption
Contains AutoCAD support tools and utilities (not supported
by Autodesk).
Express Tools
Fonts Contains AutoCAD fonts and TrueType fonts.
The Impression toolbar allows you to quickly export any view
to Autodesk Impression for advanced line effects.
Autodesk Impression
Toolbar
Autodesk Seek.
NOTE Seek will only be installed in the English version of
AutoCAD.
Autodesk Seek
Contains animated demos, exercises, and sample files to help
users learn the new features.
New Features Workshop
Allows users to transfer an Autodesk product license between
computers.
NOTE The utility will not be installed on unlocked versions of
AutoCAD.
License Transfer Utility
Migrates custom settings and files from previous version of
your product to this version.
Migrate Custom Settings
Allows users to set up their initial configuration of AutoCAD
(online content, workspaces) based on their units system, industry,
and commonly used task-based tools.
Initial Setup
Allows users to view and edit the paths of externally referenced
files associated with a drawing.
Reference Manager
Samples Contains various feature sample files.
VBA Support Contains Microsoft Visual Basic for Applications support files.
Auto Cad 2010 Installation Troubleshooting Part 6
Is it possible to change the installation folder when
adding or removing features?
Once your product is installed, you cannot change the installation path from
the Add/Remove Features page. Changing the path while adding features
results in program corruption, so it is not an option.
When should I reinstall the product instead of a repair?
You should reinstall your product if you accidentally delete or alter files that
are required by the program. Missing or altered files adversely affect the
performance of your product and cause error messages when you try to execute
a command or find a file.
If an attempt to repair an installation fails, reinstalling is the next best option.
Do I need my original disc to reinstall my software?
When performing a reinstall of the product, you do not need to have the
original discs on hand. Installation data is cached locally on your drive and
that data is reused when reinstalling.
After repairing my installation, is it possible to recover
my settings?
Custom settings can be exported and later re-imported to the same system in
case you have to repair the installation of your program.
For more detailed information regarding exporting and importing custom
settings, see Export and Import Custom Settings from the Same Release on
page 35.
When I uninstall my software, what files are left on my
system?
If you uninstall the product, some files remain on your system such as files
you created or edited (drawings or custom menus).
adding or removing features?
Once your product is installed, you cannot change the installation path from
the Add/Remove Features page. Changing the path while adding features
results in program corruption, so it is not an option.
When should I reinstall the product instead of a repair?
You should reinstall your product if you accidentally delete or alter files that
are required by the program. Missing or altered files adversely affect the
performance of your product and cause error messages when you try to execute
a command or find a file.
If an attempt to repair an installation fails, reinstalling is the next best option.
Do I need my original disc to reinstall my software?
When performing a reinstall of the product, you do not need to have the
original discs on hand. Installation data is cached locally on your drive and
that data is reused when reinstalling.
After repairing my installation, is it possible to recover
my settings?
Custom settings can be exported and later re-imported to the same system in
case you have to repair the installation of your program.
For more detailed information regarding exporting and importing custom
settings, see Export and Import Custom Settings from the Same Release on
page 35.
When I uninstall my software, what files are left on my
system?
If you uninstall the product, some files remain on your system such as files
you created or edited (drawings or custom menus).
Auto Cad 2010 Installation Troubleshooting Part 7
Is it possible to change the installation folder when adding or removing features ?
Your license file also stays on your workstation when you uninstall your
product. If you reinstall on the same workstation, the license information
remains valid and you do not have to reactivate the product.
Your license file also stays on your workstation when you uninstall your
product. If you reinstall on the same workstation, the license information
remains valid and you do not have to reactivate the product.
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